Telesales Agent

About the role

This full-time, on-site position is for an Outbound Telesales Agent based in Centurion. You will make outbound calls to prospective customers, train them on MetroFibre’s products and services, and close sales.

Key responsibilities

• Initiate outbound calls to potential clients using provided leads, databases or prospect lists.
• Conduct needs-based assessments to understand customer requirements and recommend appropriate services.
• Overcome objections, provide solutions and close sales to meet or exceed targets.
• Achieve daily, weekly and monthly sales KPIs and maintain a healthy order pipeline.
• Collaborate with the sales team and management to refine sales strategies and improve customer engagement.
• Follow up with leads and prospects to ensure satisfaction and generate repeat business.
• Stay up-to-date on product knowledge, promotions and industry trends.

Required profile

• Minimum education: Grade 12 / Matric; post-matric qualifications are advantageous.
• Proven experience in outbound sales, telemarketing or a related field (1-2 years preferred).
• Strong communication skills and ability to assess customer needs.