Telesales Agent (Fibre)

About the role

Moladira Skills is looking for a dynamic and motivated Telesales Agent to join its team. The main task is to talk to potential customers by phone and promote fibre products and services. The ideal candidate has excellent communication skills, a persuasive demeanour and a passion for sales.

Key responsibilities

• Make outbound calls to prospective customers to introduce and sell fibre products and services.
• Use persuasive selling techniques to turn leads into sales.
• Keep up-to-date product knowledge so you can explain features, benefits and pricing clearly.
• Identify customer needs and tailor product offers to them.
• Meet or exceed sales targets and performance metrics consistently.
• Record customer interactions and sales transactions accurately in the CRM system.
• Follow up leads and inquiries promptly to maximise conversions.
• Work with team members and sales managers to improve sales strategies and reach team goals.
• Keep improving through training and self-learning, and provide good customer service throughout the sales process.

Required profile

• Proven experience in telesales or a similar role, preferably in telecommunications.
• Excellent verbal and written communication with a clear phone manner.
• Strong negotiation and persuasion skills, with a results-oriented approach.
• Able to work independently and in a team in a fast-paced environment.
• High school diploma or equivalent; additional sales or marketing education is a plus.
• Flexible, able to take on extra responsibilities, and comfortable working to sales quotas.

Required skills

• Familiarity with CRM systems.
• Proficiency with Microsoft Office applications.