Telesales Agent – Customer Services & Logistics

About the role

We are seeking a proactive Telesales Agent to join our Supply Chain, Customer Services & Logistics team in Tygervalley. Reporting to the Customer Services Manager, you will drive revenue growth through outbound and inbound sales while delivering an exceptional customer experience.

Key responsibilities

• Conduct proactive outbound sales calls to generate revenue and achieve sales targets.
• Identify and maximise cross‑sell and upsell opportunities by matching products and services to customer needs.
• Apply consultative selling techniques to understand customer requirements and recommend tailored solutions.
• Deliver persuasive, value‑based sales pitches that highlight product benefits and brand value.
• Manage customer objections professionally using structured objection‑handling techniques.
• Maintain accurate and up‑to‑date customer records within Salesforce.
• Own personal sales performance, KPIs, conversion rates and revenue targets; collaborate closely with Sales Representatives to achieve shared KPIs.
• Prioritise high‑value sales opportunities and manage pipeline activities effectively.
• Represent the brand positively in all customer interactions, building trust and strengthening relationships.
• Perform Sales Rep relief and customer retention calls.
• Adhere to contact centre operational standards, including productivity targets, quality assurance and call handling standards.
• Continuously analyse performance gaps and sales challenges using problem‑solving techniques such as TPM 5 WHY methodology.

Required profile

• Matric (minimum education).
• 2–3 years’ experience in a telesales, contact centre, or customer sales environment.
• Proven track record of achieving or exceeding sales targets, conversion rates and revenue‑related KPIs.
• Experience in cross‑selling, upselling and consultative selling.
• Experience using CRM systems and sales performance tools to manage customer interactions, pipelines and reporting.

Required skills

• Salesforce