Telecom Operator Chief

About the role

The Telecom Operator Chief is responsible for managing all telecommunication services within the Macassar CDC facility. This role ensures smooth handling of calls, messages and help‑desk support for staff and visitors.

Key responsibilities

• Manage the main switchboard, handle incoming and outgoing calls, dispatch calls, take and deliver messages, and make intercom announcements.
• Operate the messaging and paging system to alert staff as required.
• Run the facility help‑desk, logging and resolving enquiries and technical issues.
• Maintain internal telephone directories, record call logs and produce monthly telephone usage reports.
• Ensure all telecommunication equipment is functional and report faults promptly to the line manager.

Required profile

• Minimum education: General Education and Training Certificate (GETC) or Grade 9 (Std. 7).
• Experience operating a high‑volume switchboard, managing a messaging/paging system and handling a help‑desk.
• Strong verbal and written communication, excellent telephone etiquette and ability to work under pressure, unsupervised and in a team.
• Willingness to work shifts, including public holidays, weekends and overtime.

Required skills

• Operation of high‑volume switchboards.
• Use of messaging and paging systems.
• Help‑desk management.
• Proficiency with MS Office (Word, Excel, PowerPoint).