Telco Upgrades Sales Agent - Contact Centre, Durban

About the role

ShiftMate is recruiting Telco Upgrades Sales Agents for a contact centre in Umhlanga, Durban. You call customers who have shown interest or are existing clients, explain the product clearly and help them decide whether it suits them. The campaign targets existing contract customers who qualify for a new device or a better package.

Key responsibilities

• Make outbound calls to warm leads and existing customers from the dialler
• Explain the product, benefits and costs in plain language
• Handle questions and objections honestly and respectfully
• Complete the sale accurately on the system, including the required compliance script
• Meet daily call, quality and sales targets
• Present upgrade options and new devices to existing contract customers

Required profile

• Matric (Grade 12)
• At least 6 months' call-centre or customer-service experience; sales experience is an advantage
• Fluent spoken and written English; a second South African language is an advantage
• Comfortable working on a computer and typing while talking
• Confident on the phone and motivated by targets and incentives

What we offer

• R6 500 basic salary per month, plus performance bonuses and commission
• Training before taking live calls
• A permanent, full-time role in a professional contact centre

To apply, complete the free ShiftMate call-centre assessment online; shortlisted candidates are invited to interview. The closing date is Wednesday, 4 November 2026.