Team Leader – Retail Operations

About the role

Hollywoodbets is expanding its Purple Team and is looking for two enthusiastic Team Leaders to manage a branch in Ceres, Western Cape. You will be responsible for driving business results, ensuring compliance and delivering an excellent betting experience to guests.

Key responsibilities

• Achieve branch targets and budgets while growing the customer base.
• Update betting boards, memos, card changes and results throughout the day.
• Take customer bets where required and enforce confirmation limits.
• Manage cash administration, daily banking schedules and fraud prevention.
• Educate team members on FICA compliance and credit‑card/EFT policies.
• Reconcile cash balances, handle ticket recovery and lost‑ticket claims.
• Produce daily operational reports and oversee stock control.

Required profile

• At least 12 months experience in the retail, gaming or betting industry.
• Strong knowledge of game rules, odds and payouts.
• Ability to lead a team and communicate effectively with guests.
• Attention to detail for cash handling and compliance procedures.

Required skills

• Betting operations and board management.
• Cash management and reconciliation.
• FICA and regulatory compliance.
• Stock control and inventory reporting.

What we offer

• Opportunity to innovate within a fast‑paced, vibrant industry.
• Career development plans and a culture that supports growth.
• Being part of a leading brand with a strong regional footprint.