Team Lead – Remote (US Hours)

About the role

The Team Lead will provide operational leadership across the Intake, Staffing, and Case Management functions. Working remotely from South Africa on US business hours, you will ensure teams meet performance goals, maintain service standards, and operate efficiently.

Key responsibilities

• Lead and manage the team to achieve operational targets and KPIs.
• Provide coaching, training, and performance feedback to team members.
• Manage workflow, prioritize tasks, and troubleshoot issues to maintain efficiency.
• Collaborate with cross‑functional teams to support business objectives.
• Monitor team productivity and implement process improvements.
• Ensure adherence to company policies, standards, and compliance requirements.
• Prepare reports and communicate team performance to management.

Required profile

• 3+ years of experience in a supervisory or leadership role.
• Strong interpersonal and communication skills.
• Demonstrated ability to motivate, mentor, and coach team members.
• Excellent organizational, analytical, and problem‑solving abilities.
• Ability to work independently and manage remote teams while aligning with US business hours.

Required skills

• Proficiency with CRM systems.
• Experience in dashboard management, reporting, and KPI tracking.

What we offer

• Full‑time remote work from home.
• Flexible schedule aligned with US hours.