Tailored Manager

About the role

The Tailored Manager leads a global, diverse team to deliver exceptional guest experiences while driving sales and operational performance for Singita’s Tailored division. Working from the Claremont office, you will shape strategy, optimise workflows and ensure the team meets high service standards in a fast‑paced environment.

Key responsibilities

• Provide strategic leadership and direction to the Tailored division, aligning with company goals.
• Motivate and manage a geographically dispersed team of Advisors in Brazil, South Africa and remote locations.
• Continuously review and optimise team structure, training, and capability development.
• Drive revenue growth by identifying and capitalising on sales opportunities.
• Build and nurture strong relationships with travel trade partners and represent the division internally and externally.
• Develop deep knowledge of all Tailored systems, propose workflow improvements and support AI‑driven efficiency initiatives.
• Analyse reports and analytics to monitor performance, booking trends and budget adherence.

Required profile

• Minimum 5 years of experience in a people‑management role.
• Proven ability to lead diverse teams across multiple time zones.
• Excellent written and verbal communication skills.
• Strategic thinker with a practical, results‑oriented mindset.
• Strong business acumen and decision‑making capability.
• Willingness to work onsite at the Claremont office five days a week.

Required skills