Support Engineer – Junior to Senior

About the role

Network Alliance is seeking motivated Support Engineers at junior, intermediate or senior level to join its Cape Town team. You will work on‑site, providing technical assistance for a range of network and desktop environments while collaborating with the head office in Centurion.

Key responsibilities

• Deliver expert technical support for Microsoft operating systems, hardware, software, antivirus and backup solutions.
• Troubleshoot internet and email connectivity issues, focusing on routing and related methodologies.
• Perform fault‑finding and problem‑solving to resolve incidents quickly.
• Communicate solutions clearly in both English and Afrikaans, ensuring a high level of customer satisfaction.

Required profile

• National Matric certificate.
• CompTIA A+ or Network+ certification (mandatory).
• South African citizenship with a valid ID, driver’s licence and own vehicle.
• Residency in Cape Town or surrounding areas.
• Professional, reliable and ethical work attitude.

Required skills

• Proficiency with Microsoft Windows operating systems.
• Knowledge of hardware, software, antivirus and backup technologies.
• Understanding of internet/email connectivity and routing concepts.
• CompTIA A+ and/or Network+ certification.
• Microsoft 365 Modern Desktop Administrator Associate or Enterprise Administrator Expert (preferred).
• Experience with desktop, cloud and network infrastructure support; VOIP familiarity is a plus.