Support Engineer - Commercial Lending Technology (Night Shift)

About the role

Absa is hiring a Support Engineer for its Commercial Lending Technology team in Sandton, on a night shift. You will provide overnight operational and technical support across the full commercial lending technology estate, monitoring batch processing, investigating and resolving incidents, and helping maintain platform stability.

Key responsibilities

• Provide overnight operational support and monitor batch processing, interfaces, system health and infrastructure
• Investigate and resolve production incidents, perform log analysis and technical troubleshooting, and escalate complex issues
• Support batch recoveries, reruns, bulk updates and ad hoc processing requests, and keep accurate operational records and shift handovers
• Support server patching, maintenance, upgrades and production releases, and assist with Linux administration, storage management and security certificate renewals
• Perform root cause analysis, recommend improvements and automate recurring issues
• Follow change, risk, security and operational governance, maintain documentation and support disaster recovery and service restoration

Required profile

• 4+ years of experience in application support, production support, site reliability engineering, technical support or operations engineering
• Experience supporting business-critical production applications and overnight or batch processing environments
• Bachelor's degree in Information Technology
• Ability to work independently during overnight shifts and under pressure

Required skills

• Practical Linux administration and Linux Bash scripting
• Strong SQL and relational database knowledge
• Log analysis, incident management, change and release management
• Knowledge of AWS environments is advantageous as the estate transitions to AWS