Strategic Relationship Manager

About the role

The Strategic Relationship Manager will be based in the Johannesburg Metropolitan Area and work in a hybrid setting. You will be responsible for building and nurturing strategic relationships with BEE123’s key clients, ensuring they derive maximum value from our B‑BBEE technology and consulting solutions.

Key responsibilities

• Develop and maintain account plans for strategic clients.
• Conduct regular strategic review meetings with customers.
• Own customer satisfaction, retention and renewal processes.
• Identify and pursue upselling and cross‑selling opportunities.
• Collaborate with product, consulting and support teams to address client needs and resolve issues.
• Prepare reports and data‑driven insights for clients.
• Represent BEE123 as a trusted partner in the B‑BBEE transformation space.

Required profile

• Proven Business Relationship and Account Management experience, preferably with strategic or key accounts.
• Strong customer retention and relationship‑building capabilities.
• Excellent communication skills, able to present complex concepts clearly.
• Relevant experience in B‑BBEE, transformation, consulting or enterprise software solutions is a plus.
• Bachelor’s degree in Business, Commerce, Communications or related field, or equivalent experience.
• Analytical mindset with the ability to work with data and generate client insights.
• Demonstrated ability to work cross‑functionally, manage multiple priorities and thrive in a hybrid work environment.

Required skills

What we offer

• Competitive salary package.
• Risk benefits, allowances and commission‑based bonus incentives.
• Opportunities to grow within a leading B‑BBEE solutions provider.