Specialist Business & Systems Support Analyst - Commercial Lending Technology

About the role

Absa is hiring a Specialist Business & Systems Support Analyst for its Commercial Lending Technology team within CIB Investment Banking Technology, based in Sandton. You will act as the link between business stakeholders and technology teams supporting Commercial Lending platforms, combining business analysis, systems analysis, testing and application support. The role covers Commercial Lending products, processes, data and technology solutions.

Key responsibilities

• Engage business stakeholders, technology, operations and vendor teams, run workshops to gather and validate requirements, and act as a point of contact for functional queries.
• Elicit, analyse and document business, functional and system requirements, turn them into user stories, process models and acceptance criteria, and maintain traceability to tests and outcomes.
• Analyse processes to find risks, inefficiencies and improvement opportunities, and manage requirements, defects and enhancement backlogs.
• Investigate production incidents, perform root cause analysis and track issues to resolution, identifying recurring problems and supporting preventative improvements.
• Support solution design, testing, release planning and delivery, and evaluate delivered solutions against requirements.
• Define test requirements, prepare test cases, run functional, integration, regression and UAT testing, and support business users in UAT.
• Maintain operational procedures, support documentation and system knowledge, and share knowledge and mentor less experienced analysts.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems or a related field.
• 6-8 years of experience in business and systems analysis, including requirements elicitation, user stories, process modelling, solution design, testing, defect management and UAT.
• Experience supporting business-critical applications, investigating production incidents and working in cross-functional technology environments.
• Experience in Commercial Lending, Commercial Property Finance, Corporate Lending or Business Lending; knowledge of system integrations, databases and interfaces.
• Advantageous: experience with FIS Commercial Loan Servicing (CLS), former ACBS, corporate/investment banking or commercial banking environments, and end-to-end loan origination, servicing and management processes.

Required skills

• Proficiency in Microsoft Excel, Word, PowerPoint and Visio.
• Working knowledge of UML and BPMN modelling standards.
• Requirements engineering, business process modelling, analytical thinking, stakeholder management and strong written and verbal communication.