Showroom Manager - Tubatse Crossing Mall

About the role

homechoice, a leading South African homeware retailer, is looking for a Showroom Manager for its Tubatse Crossing Mall store. The manager is accountable for the overall performance and day-to-day management of the showroom, ensuring sales targets, operational standards, customer experience, people leadership, and financial and stock controls meet company policies and values.

Key responsibilities

• Drive sales performance against targets, budgets and growth objectives; lead daily performance discussions and morning huddles; coach the team on conversion, upselling, cross-selling and average basket value.
• Ensure promotions, online deals, activations and campaigns are executed correctly, and that calling lists and new account performance are monitored.
• Deliver a consistent customer experience, manage escalations through approved channels and keep the sales floor well staffed during peak periods.
• Lead and motivate the team, optimise scheduling and workforce planning, and manage leave and attendance on approved systems.
• Ensure new employees complete induction and required training, and support in-store and formal training programmes.
• Maintain high standards of visual merchandising, housekeeping and presentation, run daily floor walks and implement action plans from audits and store visits.
• Manage controllable expenses, cash handling, float and reconciliations, and investigate variances and discrepancies.
• Ensure compliance with receiving, storage, scanning and stock movement processes, keep stockrooms organised, manage damages and prepare for accurate stock takes.
• Maintain accurate records and documentation for audit and governance purposes, and act as a role model for ethical conduct.

Required profile

• Minimum of 5 years' experience in a retail, sales-driven environment.
• Minimum of 5 years' experience leading and managing teams.
• Proven ability to manage performance, expenses, shrinkage and customer service.
• Matric (Grade 12) or equivalent, and a tertiary qualification in Retail, Sales or Marketing.
• Ability to work shifts, weekends and public holidays, with a clear credit and criminal record.

Required skills

• Strong computer literacy and experience using retail systems and MS Office.
• Communication, leadership and interpersonal skills.
• Planning, organisational and problem-solving skills, and resilience under pressure.