Service Receptionist / Administrator - Workshop

About the role

We are seeking a friendly, organised and customer‑focused Service Receptionist/Administrator to be the first point of contact for customers at our workshop in Kempton Park. The role combines front‑desk duties with administrative support to ensure smooth workshop operations.

Key responsibilities

• Welcome customers and provide professional, friendly service.
• Answer incoming calls and assist with enquiries.
• Receive vehicles and assist with vehicle check‑in.
• Capture and maintain accurate customer and vehicle information.
• Open and maintain job cards, ensuring required information is recorded.
• Coordinate customer bookings and workshop appointments.
• Liaise with customers regarding vehicle drop‑offs, collections and service updates.
• Communicate with workshop technicians, service advisors and management about customer requirements.
• Follow up on outstanding job cards, repairs and vehicle collections.
• Assist with preparing quotations, invoices and other workshop documentation.
• Capture data and maintain accurate workshop records.
• Assist with daily workshop administration and reporting.
• Ensure customer documentation is complete and filed correctly.
• Handle customer queries professionally and escalate issues when required.
• Monitor vehicles in the workshop and keep customers informed of progress.
• Maintain a professional and welcoming reception area.
• Perform general administrative duties as required.

Required profile

• Grade 12 / Matric qualification.
• Previous experience in reception, administration, customer service or an automotive/workshop environment (advantageous).
• Excellent verbal and written communication skills.
• Strong administrative and organisational abilities.
• Good computer literacy, including Microsoft Office.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage multiple tasks.
• Professional and confident telephone manner.
• Customer‑focused, friendly and helpful approach.
• Ability to work effectively as part of a team.

Required skills

• Microsoft Office (Word, Excel, Outlook)