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This job expired on 11/08/2026. It no longer accepts applications.
Senior L2 Helpdesk Engineer – Remote
Uptime Solutions · Le Cap
Job description
About the role
The Senior L2 Helpdesk Engineer provides advanced technical support to end‑users, handling complex hardware, software and network issues. This fully remote position supports a UK partner and works on South African Standard Time.
Key responsibilities
- Deliver advanced support for hardware, software and networking problems.
- Diagnose and resolve escalated Tier 1 tickets.
- Install, configure and maintain IT systems.
- Document issues and resolutions in the ticketing system.
- Collaborate with IT team members to design and implement solutions.
- Ensure compliance with IT policies and procedures.
Required profile
- Bachelor’s degree in IT, Computer Science or related field.
- 7+ years of IT support or helpdesk experience within an MSP environment.
- Strong problem‑solving and communication abilities.
- Ability to work independently and as part of a team.
Required skills
- Microsoft technologies: Windows Server, Office 365, Azure.
- Operating systems: Windows and macOS.
- Networking: firewalls, switches, access points, basic configuration.
- Virtualization: VMWare, Hyper‑V.
- General IT support and ticketing systems.
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Uptime Solutions
Le Cap