Senior Consultant – Customer Strategy & Design

About the role

Deloitte Digital is seeking a Senior Consultant to join its Customer Strategy & Design team. You will work with leading organisations to shape their future, combining strategy, experience design and technology to create human‑centred, digital‑first solutions.

Key responsibilities

• Partner with clients to re‑imagine business models, accelerate growth and deliver measurable outcomes.
• Combine deep industry insight with end‑to‑end capabilities across strategy, service design and technology delivery.
• Help organisations transform how they connect with customers across marketing, sales, service and commerce.
• Contribute to Deloitte’s purpose of elevating the human experience through innovative, customer‑centric solutions.

Required profile

• Senior‑level experience in consulting, strategy or design focused on customer experience.
• Proven ability to work collaboratively with cross‑functional teams and senior client stakeholders.
• Strong analytical mindset and passion for delivering impact at scale.

Required skills

What we offer

• Opportunity to work within a global leader at the intersection of strategy, creativity and technology.
• Continuous learning environment with access to Deloitte’s extensive resources and networks.
• Ability to make a meaningful impact for clients, communities and society.