Senior Associate – Customer Service (UK Market)

About the role

A Customer Service position is available for the UK market at WNS Global Services’ Durban office. The Senior Associate will deliver reliable, trustworthy service, handling a high volume of enquiries and supporting customers with product information and cross‑selling opportunities.

Key responsibilities

• Provide a reliable and trustworthy customer service experience for the UK market.
• Identify and understand customer needs to consistently deliver high‑quality service.
• Investigate, resolve and process high‑volume customer enquiries in a timely and effective manner, following clear instructions and guidelines.
• Escalate queries or complaints to the appropriate channels to ensure timely resolution.
• Provide accurate information on products and services to ensure consistency across the organisation.
• Promote and cross‑sell the client’s products and services where applicable to enhance customer experience and loyalty.
• Operate customer‑related information systems to maintain and secure records.
• Achieve personal targets and contribute to team and business success.
• Adhere to company and department standards, policies and procedures.

Required profile

• Minimum of a good Grade 12 qualification.
• Previous customer service experience.
• International call‑center experience is advantageous.