Senior Associate - Customer Service

About the role

A Customer Service position is available for the UK market at WNS Global Services' Durban offices. The role centres on handling high-volume customer enquiries, resolving issues and promoting the client's products and services.

Key responsibilities

• Provide a reliable and trustworthy customer service experience for the UK market.
• Identify and understand customer needs to deliver a high-quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high-volume enquiries in a timely and effective way.
• Escalate queries or complaints to the right channels so they are handled and resolved promptly.
• Give accurate product and service information to clients, ensuring consistency across the organisation.
• Promote and cross-sell the client's products and services where applicable, enhancing loyalty.
• Use customer information systems to keep records accurate and secure.
• Meet personal targets and follow company and department standards, policies and procedures.

Required profile

• At least a good Grade 12.
• Customer service experience.
• International call centre experience is advantageous.