Sales Order Fulfilment Assistant (Junior Role)

About the role

Donkey Long Tong, a proudly South African maker of premium fire tools, is looking for a detail‑driven individual to manage customer, wholesale and corporate orders from processing to dispatch. Based in Cape Town, you will ensure orders leave the warehouse accurately and on time while supporting a busy, hands‑on team.

Key responsibilities

• Process daily customer, wholesale and corporate orders and verify them against specific requirements.
• Book deliveries and coordinate dispatch with customers and carriers.
• Perform quality checks to confirm order accuracy before shipment.
• Handle administrative tasks such as printing invoices and packing slips.
• Assist with general order‑processing support as needed.

Required profile

• Reside in Cape Town or the Western Cape and be a South African citizen or permanent resident.
• Full‑time, in‑office position (5 days a week).
• 2–3 years experience in order fulfilment, warehouse administration, logistics or operations support.
• Excellent attention to detail and high accuracy.
• Strong organisational and time‑management abilities.
• Good written and verbal communication skills.
• Proactive attitude and willingness to adapt to changing priorities.

Required skills

• Microsoft Excel
• Microsoft Outlook