Sales & Customer Associate - Westgate Shopping Centre

About the role

The Sales & Customer Associate works on the showroom floor of Westgate Shopping Centre, delivering an exceptional in‑showroom experience and converting visits into sales for homechoice, a leading South African homeware retailer.

Key responsibilities

• Engage customers on the showroom floor, understand their needs and convert interactions into sales while demonstrating product features, benefits and promotions.
• Guide customers through the full journey – product selection, ordering, payments and after‑sales processes – and resolve basic queries.
• Maintain accurate product knowledge, pricing and catalogue information to ensure correct quoting and quoting compliance.
• Capture orders, process payments, refunds and credits, and keep documentation complete and compliant.
• Support basic stock handling, floor replenishment and uphold visual merchandising and housekeeping standards.
• Follow cash‑handling, compliance and quality procedures, reporting any risks or discrepancies.
• Collaborate with team members to meet showroom targets and support promotions, campaigns and operational shifts.

Required profile

• Grade 12 / Matric (minimum requirement).
• At least 1 year of retail sales experience in a target‑driven environment.
• Customer‑facing sales experience with a strong service mindset.
• Availability to work shifts, weekends and public holidays.
• Homewares retail experience is advantageous.
• Clear credit and criminal record.