Sales Associate – Luxury Watch Boutique

About the role

A prestigious luxury watch boutique in the V&A Waterfront is seeking a polished, service‑driven Sales Associate to join their opening team. This is an exceptional opportunity to represent a world‑renowned luxury watch house in an exclusive retail environment.

Key responsibilities

• Deliver an exceptional, personalised client experience aligned with luxury watch standards.
• Build and nurture long‑term client relationships through thoughtful, proactive follow‑up.
• Develop expert knowledge of luxury timepieces including heritage, craftsmanship and technical features.
• Manage client expectations around availability and waiting lists with professionalism.
• Maintain an immaculate boutique environment that reflects the brand’s prestige.
• Assist with after‑sales coordination and ensure a seamless client journey.
• Uphold strict security protocols and demonstrate meticulous attention to detail.

Required profile

• Experience in luxury retail, hospitality or another premium client‑facing environment.
• Warm, confident communication skills with the ability to support a discerning clientele.
• A strong passion for high‑end watches and a genuine interest in developing deep product expertise.
• A calm, polished and service‑focused approach.
• Excellent organisational skills and strong attention to detail.
• High levels of integrity, discretion and personal presentation.
• Willingness to work retail hours including weekends and public holidays.