Retail Travel Consultant – Stellenbosch

About the role

Join Flight Centre’s retail team in Stellenbosch as a Travel Consultant. You will work full‑time in a busy store, engaging customers face‑to‑face, over the phone and via email to turn travel enquiries into booked holidays.

Key responsibilities

• Convert customer enquiries into confirmed bookings through consultative sales conversations.
• Achieve individual KPIs and sales targets, earning commission on each sale.
• Sell complete travel solutions, including flights, accommodation, tours, cruises, car hire, transfers and travel insurance.
• Build a loyal customer base of new and repeat travellers.
• Manage multiple customers and communication channels simultaneously in a fast‑paced retail environment.
• Use booking and supplier systems to quote, upsell, book and follow up accurately.

Required profile

• Minimum 3 years experience in a customer‑facing, target‑driven sales role with a proven record of meeting or exceeding targets.
• Motivated by results and commission, confident in asking for the booking and closing sales.
• Ability to balance excellent customer experience with achieving sales results.
• Organised, resilient and positive when handling high‑volume periods.

Required skills