Reservationist

About the role

Karen Tupper Recruitment is advertising a full-time Reservationist position in the Western Cape, South Africa. The role covers handling enquiries, processing bookings and maintaining accurate reservation records, with a focus on accuracy, revenue maximisation and guest service.

Key responsibilities

• Handle reservation enquiries, telephone calls and emails promptly and professionally.
• Process bookings, manage provisional reservations and update the property management system (PMS).
• Ensure rates, confirmations, deposits, guest details and special requests are accurate.
• Maintain organised reservation records, guest histories and booking statistics.
• Monitor daily arrivals and confirm bookings, especially during high-occupancy periods.
• Maximise revenue through upselling and adherence to cancellation and no-show policies.
• Keep thorough knowledge of room types, facilities, rates, promotions and OTA channels.
• Communicate guest requirements and booking information to relevant departments and identify sales opportunities, including pre-bookings of facilities.
• Build professional relationships with guests, travel agents and colleagues.

Required profile

• South African citizen residing in the Cape Town Winelands area.
• Matric / Grade 12 qualification; a diploma in Hospitality, Travel or Tourism is advantageous.
• 2-3 years of reservations experience, ideally in a five-star or luxury hospitality environment.
• Fluent English; additional languages are an advantage.
• Willingness to work rotational shifts, including weekends and public holidays.

Required skills

• Knowledge of PMS systems and online travel agency platforms.
• Knowledge of domestic and international travel, including business, leisure, group and FIT bookings.
• Excellent written and verbal communication, sales and customer service skills.
• Strong organisation, attention to detail and ability to work under pressure.