Remote Call Center Agent for Self‑Storage Company

About the role

We are looking for a remote Call Center Agent to act as a virtual store manager for a nationwide self‑storage company. The role provides premium, end‑to‑end support for prospective renters and existing tenants across the United States.

Key responsibilities

• Own the full customer journey, from initial inquiry to lease signing and ongoing tenancy support.
• Convert inbound leads via phone and email into secured rentals by quoting rates and addressing storage needs.
• Handle billing questions, process payments, update accounts and resolve tenant issues to maintain high satisfaction.
• Provide omnichannel service through inbound calls, professional email responses and occasional video conversations.

Required profile

• Prior experience in the self‑storage industry, specifically in a call‑center or dedicated support environment.
• Proficiency with self‑storage management software such as SiteLink, storEDGE or OpenTech INSOMNIAC.
• Excellent spoken and written English with a professional phone presence and video‑call confidence.
• Strong computer skills, typing speed of at least 40 WPM, and a distraction‑free home office with reliable internet backup.
• Independent contractor mindset with a stable work history and ability to ramp up quickly.

Required skills

• SiteLink
• storEDGE
• OpenTech INSOMNIAC