Regional Operations Specialist – DComm (Checkers)

About the role

The DComm Regional Operations Specialist ensures operational efficiency across assigned stores and driver networks for Checkers. You will drive performance through regular store visits, audits, and training, while maintaining strong relationships with internal teams and third‑party delivery partners.

Key responsibilities

• Conduct frequent store visits, operational audits and GAP/SWOT analyses to identify and resolve inefficiencies.
• Support store openings, coordinate marketing material distribution and oversee order‑to‑delivery flow.
• Audit third‑party delivery partners, manage driver compliance, investigate complaints and ensure handover processes are followed.
• Analyse training needs, develop and deliver operational process flows and SOPs.

Required profile

• Degree in Business, Retail Management or related field (essential).
• At least 4 years of experience in regional store operations, supply‑chain logistics and retail training.
• Strong customer‑first mindset, organisational drive and ability to work under pressure.

Required skills

• Proficiency in MS Office 365.
• Advanced Microsoft Excel skills.