Recruitment & Client Success Manager

About the role

The Recruitment & Client Success Manager leads a team of recruiters, ensuring high‑quality delivery, efficient processes, and excellent client experiences. This role balances operational excellence with people development to meet both client expectations and business goals.

Key responsibilities

• Lead, coach and develop a team of recruiters to achieve high performance, engagement and retention.
• Monitor recruiter KPIs, conduct regular 1:1s, and implement performance improvement plans when needed.
• Own delivery efficiency across all assigned roles, maintaining accurate pipelines in HubSpot and RecruitCRM.
• Drive conversion from role launch to placement, ensuring timelines and service‑level agreements are met.
• Identify recruitment risks, apply corrective actions, and escalate operational or client issues appropriately.
• Analyze lost deals or revenue gaps with the Account Manager to implement improvement strategies.
• Ensure high‑quality candidate sourcing, screening and client endorsement while meeting 48‑hour delivery standards.
• Monitor client feedback, address complaints promptly, and protect client satisfaction.

Required profile

• Proven experience managing recruitment teams and delivering against KPI targets.
• Strong coaching, performance‑management and people‑development skills.
• Ability to analyze data, forecast pipelines and drive operational improvements.
• Excellent communication and stakeholder‑management capabilities.

Required skills

• HubSpot
• RecruitCRM

What we offer

• Opportunity to shape recruitment delivery in a fast‑growing operation.
• Collaborative culture focused on ownership, transparency and continuous improvement.
• Access to professional development and leadership growth.