Records Administrative Officer

About the role

The Records Administrative Officer will manage day‑to‑day records administration, ensuring that organisational records are received, classified, indexed, stored, retrieved, maintained and disposed of in line with approved policies and retention schedules. The role supports both physical and electronic records across the enterprise.

Key responsibilities

• Classify, index and store incoming business records according to the approved File Plan and Records Procedure Manual.
• Maintain records in the electronic records management system, including scanning, importing and applying correct metadata.
• Assist with appraisal, retention scheduling and disposal of records, supporting the Records Manager.
• Perform regular inspections of physical client correspondence to ensure proper filing and condition.
• Respond to internal queries and retrieve records as required.
• Support implementation of information and records management disciplines such as classification, metadata, quality and retention.

Required profile

• Matriculation (high school) plus a relevant post‑matric administrative qualification (Diploma).
• 2–5 years of experience in a records management environment.
• Organised, persistent and goal‑oriented with strong attention to detail.

Required skills

• SharePoint
• SAP
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Knowledge of an EDRM (Electronic Document and Records Management) system (advantage)