Receptionist

About the role

The Receptionist will be the first point of contact for the branch, handling the front desk, switchboard and a range of administrative tasks. You will ensure smooth communication between the Head Office, Dealer Network and Volvo customers while maintaining a professional and welcoming environment.

Key responsibilities

• Answer and direct incoming calls, take accurate messages and manage the switchboard.
• Greet visitors, notify hosts promptly and provide courteous assistance.
• Handle client queries and complaints, ensuring timely resolution.
• Coordinate courier services for sending and receiving goods, documents and internal mail.
• Maintain courier records and assist with faxing, copying and scanning as needed.
• Provide general administrative support to all departments when required.

Required profile

• Matric/N4 qualification; receptionist, secretarial or administration training is an advantage.
• Minimum 3 years experience in reception and switchboard duties.
• Strong administrative background and computer literacy.
• Excellent telephone etiquette, attention to detail and self‑motivation.
• Good interpersonal, verbal and written communication skills.

Required skills

• Working knowledge of Microsoft Outlook.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.