Receptionist – Hotel Experience

About the role

The Capital Hotels is seeking a dedicated Receptionist to deliver exceptional guest service in a modern, values‑driven hospitality environment. You will be the first point of contact for guests, ensuring smooth check‑in and check‑out processes while upholding the brand’s commitment to dignity, integrity, and excellence.

Key responsibilities

• Check guests in and out of the hotel efficiently.
• Maintain guest accounts and process transactions throughout their stay.
• Address special needs, requests, and incidents promptly.
• Assist guests with reservations and other front‑desk inquiries as required.

Required profile

• Matric qualification with a Hospitality qualification or equivalent.
• 1–2 years of receptionist experience in a hospitality setting.
• Strong computer literacy, especially with MS Office and a reputable PMS such as Protel.
• Hands‑on problem‑solving ability, calm under pressure, and capacity to manage incidents.
• Team‑oriented yet capable of working independently.
• Honest, trustworthy, detail‑oriented, and presentable with excellent communication skills.
• Willingness to work shifts and handle confidential information with diplomacy.

Required skills

• Microsoft Office suite
• Protel Property Management System (PMS)

What we offer

• A culture where staff feel respected, appreciated, and secure.
• Fast decision‑making on promotions and recognition of talent.
• Opportunities to grow based on values such as rigor and disciplined thought.