Property Support Manager – Remote (UK)

About the role

We are looking for an experienced Property Support Manager to lead our Property Support function for a fast‑growing UK property management business. Reporting to the Property Portfolio Manager, you will oversee a remote team, ensure operational excellence across the portfolio, and drive continuous improvement.

Key responsibilities

• Lead, coach and manage the Property Support team.
• Coordinate maintenance activities and ensure timely resolution of issues.
• Monitor operational performance, flag risks and produce regular reports.
• Analyse guest feedback and property data to identify recurring issues and implement improvements.
• Manage contractor and supplier performance, onboarding and compliance.
• Oversee statutory compliance such as gas safety, fire risk assessments and other certifications.
• Develop and refine SOPs, workflows and operational systems.

Required profile

• Previous experience managing operations within UK property management, lettings or short‑term rentals.
• Proven ability to lead and develop remote teams.
• Strong knowledge of maintenance coordination and property compliance.
• Experience creating and improving operational processes and SOPs.
• Excellent organisational, problem‑solving and stakeholder‑management skills.

Required skills

What we offer

• Fully remote role based in South Africa, aligned with UK business hours.
• Opportunity to build and develop a high‑performing team.
• Long‑term career progression within an ambitious, growing company.
• Collaborative and supportive working environment.