Portfolio Manager (Commercial Property)

About the role

The Portfolio Manager will be responsible for overseeing commercial property assets, ensuring tenant satisfaction, and maintaining building standards. This role requires strong relationship‑building skills, effective credit control, and proactive facilities management.

Key responsibilities

• Build and maintain relationships with tenants, owners, contractors and other internal and external parties.
• Manage customer service matters in line with company standards and agreed service levels.
• Improve communication and collaborate with other departments to ensure seamless operations.
• Clear communication, presentation, and reporting at various forums.
• Oversee credit control, monitor arrears, contact tenants monthly and arrange legal handover when required.
• Ensure buildings are inspected, maintained and kept in lettable condition, including managing outsourced contractors.
• Review, evaluate and oversee signage at the buildings.
• Motivate upgrades and improvements to buildings where deemed necessary.
• Monitor parking and access control and ensure collaboration with support where relevant.
• Guide leasing activities, support tenant retention and advise on upgrades during leasing processes.
• Review and monitor utility costs (water, electricity) and related services.
• Identify, report and manage operational risks and ensure compliance with policies and procedures.

Required profile

• Matric qualification.
• Tertiary qualification preferred.