Patient Administrator – Radiology Department

About the role

The Patient Administrator supports the radiology department by handling front‑desk operations, ensuring patient centricity and smooth administrative flow. Reporting to the head receptionist and head radiographer, the role combines patient registration, cash handling and coordination of appointments.

Key responsibilities

• Register patients, collect payments, issue receipts and safeguard cash boxes.
• Greet, welcome and direct patients, assisting them with completion of information forms.
• Enter patient details, scan referral letters and medical aid cards into the system.
• Book patients for special procedures, verify authorisations and communicate pre‑examination requirements.
• Answer telephone calls, resolve queries and forward them to the appropriate staff.
• Prepare invoices, balance the cash box at the end of the day and send payments to the head office.

Required profile

• High accuracy and strong attention to detail.
• Ability to multitask and organise workload efficiently.
• Compassionate, friendly and outgoing personality.
• Reliable, dependable and willing to work overtime when required.
• Good verbal and written communication, including telephone etiquette.