Operations Support Coordinator

About the role

Alfred H Knight, an independent family-owned inspection, analysis and consultancy business serving the metals and minerals, solid fuels and agriculture industries, is looking for an Operations Support Coordinator in Greenstone, Johannesburg. The role coordinates and oversees day-to-day field and warehouse operations, acts as a central communication point between the operations team and internal departments, and ensures quality and safety standards are upheld.

Key responsibilities

• Coordinate and oversee daily sampling, inspection, weighing and container loading assignments according to client instructions and workload
• Allocate staff across sites, shifts and departments (operations, sample preparation, etc.) to ensure optimum coverage and productivity
• Resolve operational disruptions such as equipment breakdowns, staff shortages, peak workloads and client-specific requests
• Ensure staff are trained and briefed on SOPs, safety protocols and client requirements
• Monitor the performance, punctuality and attendance of field personnel with Branch Managers and Coordinators, in consultation with HR
• Conduct scheduled and unscheduled site visits (PTOs) to check compliance, staff conduct and sampling and inspection practices
• Review tally sheets, shift reports, photos and other operational documents submitted by Team Leaders and Inspectors for accuracy and completeness
• Escalate incidents, non-conformities and repeated technical issues to the Country Manager or relevant department
• Maintain traceable records of operations and staff deployment for audit and compliance
• Mentor operations team members, support onboarding of new projects, sites or services, and maintain preventative maintenance schedules for equipment

Required profile

• Grade 12 with Mathematics and Science
• Degree in Operations Management or a related field
• At least 10 years' experience in the TIC industry; experience in the metals and minerals industry is desirable
• In-depth experience completing tally sheets accurately
• Desirable: experience with Microsoft Office and Google apps, and a driver's licence with at least 5 years of driving experience

Required skills

• Knowledge of WSMDSP (weighing, sampling, moisture determination, sample preparation) including minerals and metals
• Proficiency in Microsoft Office Suite, including Excel pivot tables and advanced functions
• Good verbal and written communication, teamwork, time management and attention to detail
• Leadership, supervisory and conflict resolution skills

What we offer

• A salary and benefits package including pension, life assurance and an employee assistance programme