Customer Service Coordinator

About the role

Schaeffler, a global technology company and partner to major automobile manufacturers as well as aerospace and industrial players, is looking for a Customer Service Coordinator in Port Elizabeth. The role handles customer enquiries and complaints, coordinates corrective actions and manages a small team.

Key responsibilities

• Respond to customer enquiries and complaints and identify the causes of logistics problems
• Provide explanations and solutions to customers to ensure their satisfaction
• Coordinate with other departments and external providers to implement corrective actions
• Identify optimisation areas in supply chain and logistics activities and report them to the Team Leader and/or professionals
• Ensure services delivered meet defined quality standards and processes
• Manage 2 team members

Required profile

• National Diploma or Bachelor's degree in Logistics or Supply Chain Management, or equivalent
• 3 to 5 years of experience
• Experience managing staff (at least 2 people)
• Proficiency in English as a working language
• Analytical thinking, results orientation and ability to handle stress

Required skills

• Experience with SAP
• Supply chain and logistics knowledge