Operations Manager – UNDP South Africa

About the role

The Operations Manager leads and manages the United Nations Development Programme South Africa Country Office operations platform. Reporting to the Resident Representative and under the direct supervision of the Deputy Resident Representative, the role ensures efficient service delivery, financial sustainability and client satisfaction.

Key responsibilities

• Lead and manage the Country Office operations platform to deliver high‑performing services.
• Ensure operational performance, service quality and cost management across the office.
• Identify efficiencies and opportunities through robust operational intelligence and analytics.
• Deliver quality services at scale and enable common and shared services.
• Support inter‑agency collaboration and contribute to the financial sustainability and resilience of the Country Office.
• Provide analytical support for strategic coherence, adaptive management and blended‑finance mobilization.

Required profile

• Works under the overall guidance of the Resident Representative and direct supervision of the Deputy Resident Representative.
• Demonstrated ability to lead and manage operations platforms in a complex, multi‑partner environment.

Required skills

• Operational intelligence and analytics