Operations Manager – South Africa

WNS Global Services · Cape Town

New

Mid 🇬🇧 English

Job description

About the role

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing and strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.

Key responsibilities

Deliver contractual and commercial performance through cost and profitability management.
Create a high‑performing, highly‑engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition.
Ensure compliance to all relevant process and regulatory standards.
Control and minimise costs.
Drive continuous improvement and create value by delivering excellent customer experience.

Required profile

Leadership.
Change management.
Effective coaching skills.
Commercial acumen.
Planning and organisational skills.
MS Office at an advanced level.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec WNS Global Services.

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Published 7 hours ago

Expires 1 month from now

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WNS Global Services

Cape Town

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