Operations Director

About the role

AtripleA Recruitment and Temps is seeking a highly experienced Operations Director to provide strategic leadership and oversee its national operations. The successful candidate will ensure operational excellence across control room, technical and operational support functions, while driving customer satisfaction, compliance, profitability and continuous improvement.

Key responsibilities

• Lead and manage the company's operational, technical and control room functions.
• Drive operational efficiency, service delivery and customer satisfaction.
• Oversee incident response, escalation management and operational risk.
• Ensure compliance with PSIRA, company policies and client requirements.
• Manage operational budgets, resource allocation, GP margins and cost control.
• Develop, mentor and lead operational teams, and build strong client and stakeholder relationships.
• Drive operational reporting, governance, innovation and continuous improvement.

Required profile

• Grade 12; diploma or degree in Security Management, Risk Management, Operations Management or Business Administration.
• Valid PSIRA registration Grade A.
• 8-10 years' experience in the security industry, including at least 5 years in a senior operational management role.
• Proven experience managing technical, control room and operational teams, and supervisory structures.
• Experience managing operational budgets, overtime and operational costs, and working in high-pressure environments with after-hours availability.
• OHS, First Aid or Risk Management certification.

Required skills

• Proficiency in Microsoft Office.
• Strong knowledge of incident management, compliance, operational planning and risk management.
• Leadership, communication, analytical and commercial management skills.

To apply, candidates submit their CV, qualifications and a recent payslip through the careers page of the recruitment agency.