Operations Administrator

About the role

The Operations Administrator will provide essential financial and order administration support for a leading eco‑friendly brand portfolio. Based in Mount Edgecombe, the role ensures smooth day‑to‑day operations by managing supplier and customer accounts, invoicing, and domestic courier coordination.

Key responsibilities

• Process new supplier and customer credit applications, collate documentation and obtain approvals.
• Maintain supplier and customer records in Sage and capture wholesale order details.
• Convert sales orders to invoices, verify online orders via Stock2Shop and raise missing invoices.
• Coordinate domestic courier bookings, track shipments, and ensure delivery SLA compliance.
• Handle proof‑of‑delivery (POD) documents, reconcile returns, and update lead‑time reports.
• Support the Admin Manager with additional bookkeeping tasks and assist the sales team during customer onboarding.

Required profile

• Highly organised and detail‑oriented with strong numerical aptitude.
• Excellent communication skills to liaise with bookkeepers, sales staff, warehouse and courier partners.
• Ability to work independently in a fast‑paced environment and meet tight deadlines.

Required skills

• Sage accounting software
• Stock2Shop e‑commerce platform
• Google Docs for documentation and scheduling