服务工程师

About the role

The Service Engineer is responsible for maintaining and servicing aerial work platform machinery and forklifts. This role ensures equipment reliability, supports agents with technical assistance, and contributes to customer satisfaction through proactive service.

Key responsibilities

• Perform daily maintenance, after‑sales service, and repairs on aerial work platforms and forklifts.
• Provide technical support to agents and cooperate on daily maintenance tasks.
• Execute proactive rectifications, troubleshoot projects, and collect relevant information.
• Inspect, regularly maintain, and service incoming vehicles.
• Conduct regular customer visits and vehicle inspections.
• Guarantee timely availability of accessories, achieve sales targets for accessories, and ensure customer satisfaction.
• Repair machinery components and other equipment parts.
• Analyze, evaluate, and diagnose technical problems effectively.
• Maintain housekeeping and EHS standards while working individually or as part of a team.
• Follow safety labels, warnings, and guidelines; ensure compliance with safety regulations and industry quality standards.
• Submit service reports promptly and collaborate with the China Representative Engineer/Sales to meet customer expectations.

Required profile

• Experience in maintenance of aerial work platform machinery and forklifts.
• Ability to read and follow safety labels, warnings, and guidelines.
• Strong problem‑solving skills with a focus on technical analysis and diagnosis.
• Commitment to EHS and housekeeping standards.
• Willingness to work onsite and travel for customer visits.

Required skills

• Aerial work platform machinery maintenance
• Forklift maintenance
• Mechanical troubleshooting and repair