Network Technician

About the role

Icebolethu Group, a funeral assurance group and financial service provider, is looking for an objective Network Technician for its offices on uMbilo Road in Durban. The successful candidate maintains, troubleshoots and optimises network systems, keeps IT and communications networks running smoothly and provides day-to-day helpdesk support.

Key responsibilities

• Respond to maintenance requests for network defects and issues, and run tests to diagnose and troubleshoot network problems.
• Maintain an inventory of computer hardware and network components, and oversee network security.
• Install and maintain structured LANs for new and existing sites, and monitor and manage branch network connections.
• Take part in modernising internet connections at all branches and in SD-WAN provisioning.
• Design and install computer networks, configure software settings, set up and manage wireless networks, and install and configure operating systems.
• Manage the telephone system and work with the IT department on LANs and wireless networks.
• Provide customer service support and troubleshooting for clients, and collaborate with third-party engineers when needed.
• Ensure ICT policies and procedures are followed across all levels.

Required profile

• A+ and N+ certification.
• National diploma or degree in information and communication technology or a related field.
• Valid driver's licence.
• At least 3 to 5 years of proven network experience.
• Proven experience configuring routers and switches, and strong knowledge of LAN, WAN, TCP/IP, routing, switching and subnet addressing.
• Knowledge of network security protocols and best practices.

Required skills

• Outstanding diagnostic, problem-solving and analytical skills.
• Good communication skills.
• Hands-on experience with common software and hardware.