Market Manager

About the role

The Market Manager will lead the business portfolio in the assigned micro‑market, driving profitability, client acquisition and digital engagement while ensuring high‑quality service delivery.

Key responsibilities

• Achieve sales growth targets and increase market share across Small and Digi store formats.
• Identify and develop cross‑selling opportunities, manage client relationships and guide customers toward digital transactions.
• Monitor community and business profitability metrics, control expenses and ensure compliance with FAIS and branch risk policies.
• Lead, coach and develop the store team, set performance goals, and manage employee relations and discipline.
• Prepare business performance reports, remove obstacles to goal achievement and promote a client‑first mindset.

Required profile

• 3–6 years experience as a Market Manager, including 2 years in client‑facing retail sales and 2 years in people management.
• Diploma (NQF level) – a degree in Finance, Marketing or Business Management is preferred.
• Completion of a Regulatory KI Exam (RE1) is advantageous.
• Strong understanding of customer service principles, consumer behaviour, sales strategies and competitor analysis.