Machine Technical Service Representative

About the role

Caterpillar's Building Construction Products (BCP) division, which manufactures and supports small-to-medium machines such as skid steers, mini excavators and backhoe loaders, is hiring a Machine Technical Service Representative in Kempton Park, Johannesburg. The role works hands-on with customers and dealers, representing Caterpillar face to face and resolving customer needs onsite and within dealer facilities. It is office-based, five days a week, with travel of up to 50% primarily within Africa.

Key responsibilities

• Represent Caterpillar at customer and dealer sites to understand customer needs, machine applications and performance.
• Travel throughout the assigned territory in Africa to give technical consultation and support on product performance.
• Make decisions on behalf of Caterpillar to ensure a superior customer and dealer experience, and apply them to support product sales, dealer effectiveness, segment growth and process improvements.
• Help dealers improve service quality with industry sales representatives and work with Service Specialists so dealers meet Customer Satisfaction targets.
• Liaise with Product Support Managers and Support Engineers on product enhancements and future developments.
• Educate and train dealers on Caterpillar product technical specifications.
• Stay up to date with industry trends and technology and relate them to Caterpillar, dealers and customers.

Required profile

• Minimum 5 years of engineering, technical support or product support experience, preferably in the heavy equipment industry.
• Bachelor's degree or an equivalent combination of education and professional experience.
• Fluency in English; proficiency in French, Arabic, Portuguese or another relevant African language is an advantage.
• Ability to travel up to 50%, mainly within Africa.
• Relocation within South Africa is supported; visa sponsorship is not available.

Required skills

• Strong written and verbal communication, able to explain complex technical information clearly.
• Excellent interpersonal and collaboration skills.
• Self-motivated, proactive and able to manage priorities independently.
• Top candidates: hands-on experience with construction and heavy equipment, ability to read engineering drawings and technical documentation, Power BI experience, knowledge of Caterpillar equipment, and experience across multiple African countries and dealer organisations.

What we offer

• Office-based, five days a week in Kempton Park, Johannesburg.
• Relocation support within South Africa.