Last Mile Operations Supervisor

About the role

Amazon is looking for a hands‑on Operations Supervisor to join its Last Mile Operations team in South Africa. Based at a delivery station, you will be at the core of the customer experience, ensuring packages move efficiently from fulfillment centres to customers' doorsteps.

Key responsibilities

• Manage inbound package flow, sortation accuracy and staging for dispatch.
• Plan and adjust labour deployment against volume forecasts.
• Resolve real‑time bottlenecks while upholding safety and quality standards.
• Track and act on delivery metrics such as success rate, concessions and on‑time performance.
• Own daily stand‑ups, operational reporting and partner with transportation planning teams on capacity and demand.
• Contribute to peak‑readiness, contingency planning and launch of new processes.

Required profile

• Minimum 3 years of experience in operations, logistics or a related field.
• Proven ability to manage teams in a fast‑paced environment.
• Strong problem‑solving skills and capacity to switch between tactical firefighting and longer‑term improvement.
• Willingness to adjust working schedule during launch and peak periods.

Required skills

What we offer

• Opportunity to shape the future of last‑mile e‑commerce delivery in South Africa.
• Exposure to a world‑class operations engine backed by Amazon’s global logistics network.
• Dynamic, startup‑like environment with rapid growth potential.