Key Accounts Manager

About the role

The Key Accounts Manager serves as the interface between the client, sales channels/agents and Signa Academy. Responsible for developing and maintaining long‑lasting trust relationships with a portfolio of key clients, identifying client needs and aligning solutions to achieve mutual satisfaction.

Key responsibilities

• Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
• Represent client interests within Signa Academy and ensure service adjustments where necessary.
• Manage deadlines for client submissions, learner stipend payroll, and invoice processing.
• Provide learner reports and analysis to clients within agreed timeframes.
• Build and maintain strategic relationships with internal and external stakeholders to drive business growth.

Required profile

• Minimum NQF 6 qualification in Sales & Marketing or Business Management.
• At least 3 years’ experience in key account management.
• Proven track record in active sales and customer service.
• Experience managing projects and using client information systems.
• Valid code 8 driver’s licence and own transport.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.