Junior Partner Success Manager

About the role

Houst is a professional property management service that makes hosting on websites easy for hosts, using technology to disrupt the short-term accommodation sector. It works with a network of partners who help deliver its service. As a Junior Partner Success Manager in Cape Town, you will build strong partner relationships, improve operational performance and identify growth opportunities, combining relationship management with performance analysis and operational problem solving.

Key responsibilities

• Partner relationship management: build and maintain long-term relationships, acting as the main point of contact and building trust through regular communication.
• Commercial growth: identify opportunities to grow partner relationships, improve performance and increase revenue, turning them into measurable results.
• Performance management: monitor partner performance against agreed targets and service standards, using data to identify gaps and trends.
• Service quality: ensure partners meet Houst's standards and give hosts an exceptional experience, resolving performance concerns with clear actions.
• Issue resolution: manage partner queries and escalations and take ownership until resolved.
• Business reviews: run regular check-ins and performance reviews to discuss progress, challenges and priorities.
• Operational improvement: work with the wider team to improve processes and collaboration between Houst and its partners.
• Training and guidance: educate partners on Houst's processes, expectations and tools.

Required profile

• 2-4 years of experience in partnerships, B2B account management or a similar relationship management role, ideally in an operational business.
• Confident communicator able to influence decisions through clear, practical guidance.
• Able to balance partner needs with Houst's commercial objectives.
• Comfortable working with data to identify trends and recommend improvements.
• Organised enough to manage several partner relationships and competing priorities.
• Proactive, adaptable and able to work at pace in a growing business.