Junior Operations Coordinator (German-Speaking)

About the role

A fast-growing, seed-stage European logistics tech startup is hiring a part-time (30 hours per week), remote Junior Operations Coordinator. The company's AI-powered platform connects car dealers, compounds and carriers and manages every vehicle movement from order to delivery, with a strong focus on premium customer service. You will keep car transports moving across Europe, from pickup to delivery, coordinating dealers, compounds, drivers and carriers and staying on the phone with customers throughout each transport.

Key responsibilities

• Coordinate car transports end to end, from pickup to delivery, across dealers, compounds, drivers and carriers
• Track active transports and step in quickly to resolve delays and issues
• Take customer calls in English and German, keeping customers updated throughout each transport
• Keep carriers, customers and partners aligned so every handover runs smoothly
• Keep order and transport data accurate and up to date
• Deliver a premium, reliable experience on every customer interaction
• Provide ad hoc support to the wider operations team

Required profile

• Fluent spoken and written English plus fluency in German
• Based in Africa or Europe, within 2 hours of CET, and available to work CET hours split between morning and afternoon
• Confident on the phone and comfortable spending much of the day on calls
• Organised multitasker with strong attention to detail who stays calm under pressure
• Proactive and hands-on, eager to take on more responsibility as the company grows

Nice to have

• Background in customer support or sales
• Experience in hands-on coordination roles such as travel and booking, admin or client relations

What we offer

• Competitive compensation and professional development opportunities
• A supportive remote work culture
• The chance to join a growing operations team and share the workload with an experienced Operations Coordinator from day one