Junior Field Technician

About the role

The Junior Field Technician will support installation, repair and maintenance of wireless and fibre networks for residential and small business customers in the Cradock region. The role involves on‑site work, troubleshooting, and ensuring high‑quality customer service.

Key responsibilities

• Perform installations and repairs of fibre and wireless CPEs, including cable runs, equipment setup and firmware upgrades.
• Troubleshoot network issues such as signal loss, IP conflicts, firewall and routing problems, and conduct fibre splicing and testing using OTDR and fusion splicing tools.
• Maintain accurate documentation, stock management, safety records and complete required SHER and OHS paperwork.
• Provide on‑site customer support, communicate findings, and ensure client satisfaction after each job.

Required profile

• At least 1 year of experience in fibre optic splicing and RF/wireless troubleshooting.
• Grade 12 education; driver’s licence with a clean record.
• Ability to work at heights, in confined spaces and handle heavy equipment.
• Physically fit and medically cleared for field work.

Required skills

• Fibre optic splicing and termination with connectors.
• Use of FO testing tools (OTDR, mass fusion splicer).
• RF/Wireless signal testing and troubleshooting.
• Basic networking concepts, IP conflict resolution, firewall and routing troubleshooting.
• Installation of VoIP systems and CPE equipment.
• Proficiency with hand and power tools for cable installation.