IT Technician/Systems Co‑ordinator

About the role

The company is looking for a dynamic IT Technician/Systems Co‑ordinator to own the internal IT environment and act as a key operational and technical resource. Reporting to the CIO, the role involves both hands‑on support and coordination with external service providers.

Key responsibilities

• Manage and operate the internal IT helpdesk function as the first responder for all technology‑related issues.
• Diagnose and resolve hardware, software, networking, reporting and operational system problems.
• Coordinate escalations and work with third‑party service providers when required.
• Support and maintain Microsoft Office, Outlook, Excel and Windows environments.
• Assist users with advanced Excel formulas, spreadsheets and reporting requirements.
• Develop, maintain and connect SQL queries, stored procedures, and reports to Excel and Power BI dashboards.
• Participate in the implementation of new systems, workflows and integrations, especially ERP (Sage Evolution) and MES (Innova/Axin) systems.
• Document business logic, workflows and system requirements for developers.
• Support networking infrastructure, emergency repairs and specialised equipment such as scales, label printers, PDA devices and two‑way radios.
• Manage issuance, tracking and maintenance of company IT equipment and promote IT security awareness.
• Provide standby and after‑hours support for a 24/7 operation.

Required profile

• Strong general IT support and troubleshooting experience.
• Advanced Microsoft Excel skills and solid SQL knowledge, including stored procedures.
• Good understanding of Microsoft Office, Outlook and Windows environments.
• Strong networking knowledge and ability to work independently under pressure.
• Excellent communication and user‑support skills.
• Valid driver’s licence, reliable transport and a high‑quality home internet connection for after‑hours log‑ins.
• Willingness to travel, take support calls after hours and be on standby when required.

Required skills

• Microsoft Office (Word, Outlook, Excel)
• Advanced Excel formulas and reporting
• Windows operating system
• SQL query writing, stored procedures and reporting
• Power BI dashboard integration
• Sage Evolution ERP
• MES systems (Innova, Axin)
• Networking infrastructure
• Scales and weighing systems
• Label printers and printheads
• PDA devices
• Two‑way radios
• Laptop and end‑user hardware support