IT Support Technician (Mining Sector)

About the role

The IT Support Technician will ensure the reliable operation of electronic technology that underpins health, safety and productivity in a mining environment. You will provide front‑line technical assistance to both internal teams and external customers, maintaining hardware, software and network services.

Key responsibilities

• Install, configure and test IT hardware and software components.
• Troubleshoot hardware and software issues and perform daily maintenance and backups.
• Provide front‑line support for application software via web, email or mobile channels, logging detailed ticket information.
• Prioritise and balance support cases to meet service level agreements.
• Collaborate with colleagues across communication platforms to share knowledge and improve service delivery.
• Conduct quality assurance for software updates and maintain housekeeping standards.
• Maintain high customer satisfaction through proactive communication and timely escalation when needed.
• Adhere to all health and safety regulations on site.

Required profile

• Matric Certificate.
• 1‑2 years of experience supporting and maintaining computer software and hardware.
• CompTIA ITF+ or CompTIA A+ certification.
• Microsoft 365 Fundamentals certification.

Required skills

• CompTIA ITF+
• CompTIA A+
• Microsoft 365 Fundamentals