Insurance Consultant

About the role

Santam, the market leader in general insurance across Southern Africa, is seeking an Insurance Consultant to join its commercial and agricultural lines team. You will act as the primary point of contact for brokers, delivering high‑quality service and supporting policy administration throughout the policy lifecycle.

Key responsibilities

• Service broker enquiries via telephone and email, handling new policy issuance, maintenance, renewals and agricultural policy aspects.
• Contribute to net‑profit and growth targets by identifying opportunities and providing proactive solutions.
• Resolve insurance queries within required timeframes while ensuring compliance with underwriting criteria and regional regulations.
• Conduct client follow‑ups on cancelled policies, adjust premiums based on asset values, and manage expectations on turnaround times.
• Assist brokers in selecting suitable products and underwriting criteria, and stand in for consultants during absences.
• Support continuous improvement initiatives and maintain high standards of quality, compliance and accreditation.

Required profile

• Matric/Grade 12 with 1260 commercial lines FAIS credits.
• Relevant insurance qualification (e.g., NQF Level 5).
• Minimum 3 years’ experience in short‑term commercial or agricultural insurance policy administration and underwriting.
• Proven ability to work independently, adapt to situations, and optimise work processes.

Required skills

What we offer

• Opportunity to work with a leading insurer expanding across Africa and Asia.
• Collaborative environment with focus on professional development.